FAQ

Frequently asked questions

Find answers to frequently asked questions about our consular services, procedures, and appointments here.

Click on a question to view the detailed answer.

Make an appointment online using the “Make an appointment” button. Select the service category and an available time slot.

Depending on the service requested (passport, legalization, civil status, etc.), please consult the Services section for a complete list of documents.

Yes, a file number is sent by email/text message after your request. This number allows you to track the progress of your request.

Passport: approximately 4 to 6 weeks. Legalization: 5 business days. Civil status documents: varies depending on complexity.

Fees vary by service. See the Rates page in the Services section or contact us for more information.

Currently, payments are made on site at the consulate. Online solutions are being explored.

There is no expedited procedure. Please submit your application in advance.

Call the consular emergency number listed on the Contact page. Outside of business hours, follow the voice message.

Didn't find your answer?

Contact us directly by phone or via the online form.